Standard Level of Service

SLA For Netflux

“We”/”Us”/”Our”/”Netflux” means Netflux of Pune,India and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User”/”Customer” means the user of the Website and/or customer of the Services.

"Services" means any services offered by Netflux, on its Website including but not limited to application deployment, management and infrastructure management - commonly referred to as the ‘Netflux Platform’. Netflux strives to provide a high quality service and backs it up with a comprehensive Service Level Agreement.

This SLA is an integral part of your agreement with us as referenced in our Terms Of Use(Link This Page).

The compensations described in this SLA are your sole and exclusive compensations for the events covered by the SLA.

Netflux may make changes to the Service Level Agreement from time to time. When these changes are made, Netflux will make a new copy of the Service Level Agreement available at - Netflux will also notify You of any substantial changes on the email address provided by You during the registration process, and give You the opportunity to terminate. You understand and agree that if you use the Services after the date indicated in the said email , Netflux will treat your use as acceptance of the updated Service Level Agreement.

1. Standard Level of Service (Service Standard)

2. Credits disbursed when Service Standard is not met

We will compensate our Customers in the event that our Service Standards are not met and provided the Customer(s) would have reported it through our Support Portal. Compensation will be done according to decision taken by higher authorities. You will receive a mail regarding the compensation (for the month in which the SLA was not met) for each service in which We fail to meet Our Service Standard levels. Collectively, these are referred to as SLA Credits. SLA Credits are based on our monitoring, may not exceed the total amount of Fees you have paid to us for the month in which we failed to meet the Service Standards set out in Clause 1, may not be aggregated, and will not be paid in cash.

3. Situations in which we will not disburse any Credit

Should we fail to meet the Service Standard goal as a result of scheduled outages, emergency maintenance or Force Majeure Events, the SLA Credit policy will not be applicable.

If the failure to meet the Service Standards is based on a non-standard environment, customer authored code or changes to the Service by parties other than Netflux Ltd., You will not be entitled to any SLA Credit.


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